Global Services

Overview

Bazefield provides a comprehensive suite of professional services and support to ensure successful deployment, operation, and long-term maintenance of your monitoring platform. Our approach combines a structured delivery methodology with globally distributed support operations—purpose-built for high-availability business environments, including medium and high-impact control networks.

Thanks to this proven framework, Bazefield has delivered more than 250 GW of software installations across thousands of renewable energy sites globally.

Description of Services

Bazefield Services are delivered by experienced technical teams with over 300 combined years of SCADA integration, IT, and renewables expertise. Our Services organization is structured around four key pillars:

• Solution Architecture

• Project Management

• Implementation

• Global Support

Each pillar is designed to help customers maximize value throughout the entire lifecycle of their Bazefield deployment.  The diagram below shows the general process (starting with Solution Architecture) of how Bazefield engages with new clients during a typical sales & implementation project.

Solution Architecture

Solution Architecture is the strategic starting point of every new Bazefield deployment.  For complex or larger deployments, customer engagement begins with the assignment of a domain-specific Solution Architect, responsible for designing a tailored architecture that reflects your contractual scope, portfolio structure, and regional or regulatory requirements.

These experts don’t just set up your initial system—they serve as long-term partners in Customer Success, helping ensure that your Bazefield deployment grows and evolves alongside your operational needs.

Infrastructure & Architecture Design

The Solution Architect will define your technical deployment model—whether on-premise, private cloud, or hosted by Bazefield under our Software-as-a-Service (SaaS) offering.

Key design considerations include:

• Platform scalability and multi-site performance

• Cybersecurity standards, particularly for installations in Control Network environments

• Data availability, reliability, and system uptime requirements

➡️ Read more about Bazefield System Architecture concepts

Statement of Work (SOW)

The SOW outlines all implementation activities during the Implementation Phase of your Bazefield project. This includes both:

• Core delivery aligned with Bazefield’s standardized data models pre-built for efficient onboarding

• Custom features or integrations defined during the sales and pre-sales process

The SOW serves as the contractual and operational guide for onboarding execution.

Customer Success Management

Your Solution Architect remains involved beyond go-live, providing strategic guidance and health checks to ensure system adoption and performance.  This ongoing collaboration is a core part of Bazefield’s commitment to customer satisfaction and long-term value delivery.

Project Management

Post sales and design, your Bazefield project is backed by a dedicated Account Manager and Project Management team to oversee timelines, deliverables, and coordination between stakeholders.

Services include:

• Normal cadence meetings during the implementation phase of your project

• Detailed implementation plans

• Centralized communication of issues and resolutions

• Digital Project Management Interface for Customer Tracking

This ensures full visibility and accountability throughout the onboarding journey.

Implementation

Our Implementation teams manage all aspects of onboarding and integration. These regionally aligned engineers specialize in local regulatory and technical conditions and lead hands-on configuration of your Bazefield portal and data model.

• Infrastructure & Architecture Deployment
  Initial planning, infrastructure readiness checks, and setup of your hosting environment.

  ➡️ Read more about Bazefield System Architecture concepts

• Pre-Requisite Data Validation

  Validation of site metadata via standard templates and tools (including our new My Projects Portal)

  ➡️ Read more about the My Projects Portal  Coming Soon

• Data Integration

  Ingestion and testing of real-time telemetry from SCADA, sensors, and other site-level systems.

  ➡️ Read more about Data Integration concepts

• Data Modelling
  Deployment of Bazefield’s Core Asset Models and Templates for calculations, views, and analytics across solar, wind, storage, and hybrid assets.

  ➡️Read more about Data Modelling Concepts

• Site Validation & Testing
  Internal QA, performance validation, and stability checks.  Customer-led testing is also supported through specific User Acceptance Testing (UAT) if applicable.

• Transition to Production (“Go-Live”)
  Smooth handover to production operations, and to the Bazefield Global Support Team.

• End User & Super User Training

  Standardized training for both End Users and Super Users/Integrators to enable confident platform usage and customization.

Global Support: Always-On, Always-Available

Once your portal is live, Bazefield’s Global Support organization provides ongoing technical assistance, incident resolution, upgrades, and enhancements. Our support model is built for reliability and responsiveness.

Core Support Features:

• Ticket-Based Helpdesk
  Submit and track requests via a dedicated digital portal.

• Global Coverage
  Support teams across time zones offer localized response and follow-the-sun availability.

• Platform Upgrades
  Regular rollouts of enhancements, new features, and performance improvements.

• Self-Service Knowledge Base
  Access best practices, documentation, and how-to guides anytime. docs.bazefield.com

Support Coverage & Locations

We support customers from six strategic global hubs:

• 📍 Porsgrunn, Norway

• 📍 Philadelphia, USA

• 📍 San Diego, USA

• 📍 São Paulo, Brazil

• 📍 Bangalore, India

• 📍 Singapore

All requests are handled according to Bazefield’s Service Level Agreements (SLAs) as defined in your contract.

Support Tiers

Compliance & Quality Standards

Bazefield is committed to the highest quality in support delivery. Our practices are:

• ✅ ITIL Compliant — Structured according to globally recognized IT service management principles

• ✅ ISO 9001:2022 Certified — Audited and certified by DNV under our Quality Management System (QMS)